kundservice@buildabear.se
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kundservice@buildabear.seCommon questions
How does building a teddy bear online at Build-A-Bear work?
How can I add sounds or scents to my teddy bear online?
Can I change or cancel my online order?
Can I order online and pick up at my local store?
Can I make a return?
Can I bring a bear for repair?
Can I buy gift cards for Build-A-Bear?
How do I best care for my teddy bear?
Can I buy a skin without filling?
Do you accept coupons or gift cards issued in other countries?
Can I purchase a voice recording without the toy?
Can I record a personal sound for my teddy bear?
How long can be voice recording?
Where can I find a physical Build-A-Bear store in Sweden?
Birthday Party F.A.Q.
RULES FOR PARTY BOOKINGS
- For party bookings, the terms and conditions stated here apply. Additional special terms and conditions for, and information may also be advertised on our website or in the store when booking a party.
- For party bookings, a fee is charged for the party package you have chosen in connection with the birthday party. The price is stated in connection with making your booking.
- The number of participating children and the choice of party package must be confirmed in connection with the booking, at least 14 days before the party.
- Party can be booked up to 3 months in advance.
- Changes to the booked day or time can be made no later than 14 days before the booked visit. Changes to the number of children or party packages can be made no later than five (5) days before the planned visit. Changes can be made provided that the booking situation allows changes, considering that the desired new time is available.
- Cancellation of the party booking must be notified no later than 14 days before the planned visit to get full refund. During the 14-day period before the party, it is only possible to reschedule the party 1 time, or cancel the party, losing the party planning and organization fee of 499 kr. Cancellations cannot be made later than 48 hours before the planned visit. In the event of illness, please contact the store directly to reschedule the party. In case of rescheduling, the new party booking must take place within 3 months from the date of the reservation.
- In case nobody attends scheduled visit without notice, we reserve the right not to refund the prepayment.
- A party booking requires a minimum number of five (5) children. The maximum number of participants is 10 children.
- At least one adult (supervisor) must accompany the visit. The supervisor is responsible for the children during the visit.
- When booking, you pay the fee in advance for the selected party package according to the number of children who will attend the party.
- A party booking includes a Build A Bear workshop, creation of a stuffed animal for each participating child and accessories according to the selected package, and activities with the party guests.
- Food and drinks (except water) may not be brought into the party.
- We reserve the right to change these Terms and Conditions, and will publish the latest version on www.xsleksaker.se.
